Book More Qualified Insurance Consultations Automatically, Without Increasing Admin or Compliance Risk.

We're your growth partner for automated appointment setting. Turn more enquiries into booked consultations with licensed advisers — safely, compliantly, and without adding headcount.

15-minute demo. We'll show a live example and how it fits your enquiry flow.

Compliance Notice: No advice. No recommendations. Intake and booking only. Licensed advisers handle advice.

Used by forward-thinking UK businesses to increase booked appointments by up to 40% without increasing ad spend. Results vary by lead quality and enquiry flow.

UK insurance broker consultation

You're Generating Enquiries. But Too Many Are Slipping Away or Wasting Adviser Time.

Every day, insurance brokers across the UK face the same hidden problem:

  • Enquiries come in from comparison sites, Google ads, and your website — but response times are slow
  • Leads call outside office hours or during peak times and get voicemail
  • Admin teams are overwhelmed trying to qualify every enquiry manually
  • Time-wasters and unqualified prospects waste valuable adviser time
  • Follow-up is inconsistent — some leads get three calls, others get forgotten
  • Prospects book consultations with the broker that responds first

The reality? Most brokers are losing 30–50% of inbound enquiries simply because no one got back to them quickly enough or qualified them properly.

This isn't a people problem. It's a system problem.

And it's costing you revenue and adviser productivity.

Your 24/7 Appointment Setting Team. Built to Book Qualified Consultations While Staying Fully Compliant.

Galaxy SaaS Agency designs fully automated systems that handle every enquiry from first contact to booked consultation — safely, compliantly, and without ever giving advice.

Here's what it does:

  • Responds to every enquiry within seconds via SMS, WhatsApp, email, or web chat
  • Captures essential intake information (cover type, urgency, renewal date, existing cover status)
  • Qualifies the lead based on your criteria (policy type, budget readiness, location, eligibility)
  • Books the consultation directly into your adviser's calendar
  • Sends automated reminders to reduce no-shows
  • Hands over a fully qualified, appointment-ready prospect to your licensed adviser
Important: The system never gives advice. Never recommends products. Never discusses policy terms. It only handles structured intake and booking. Licensed advisers handle all advice and recommendations during the consultation.

You book more consultations from the same lead volume. No compliance risk. No extra admin staff.

Four Steps to More Booked Consultations

1

Discovery & Compliance Design

We map your current enquiry flow, adviser capacity, and qualification criteria. Then we design a compliance-safe system that handles intake and booking only.

2

Integration & Setup

We connect the system to your CRM, adviser calendars, and communication channels. Everything syncs automatically and logs to your CRM.

3

Launch & Test

We run live tests with real enquiries to ensure tone, compliance wording, qualification flow, and booking logic all work perfectly.

4

Optimise & Scale

We monitor performance weekly and refine messaging based on real conversion data — always staying within compliance boundaries.

What the System Does (So Your Team Doesn't Have To)

  • Instant response to every enquiry, 24/7
  • Structured intake (name, cover type, renewal date, existing cover status, urgency)
  • Pre-qualification (policy type fit, budget readiness, location, eligibility screening)
  • Consultation appointment booking with adviser calendar sync
  • Automated reminders via SMS and email
  • Follow-up sequences for leads not yet ready to book
  • CRM updates and pipeline tracking

What the system never does:

  • Give advice or recommendations
  • Discuss policy terms, premiums, or coverage details
  • Compare products or providers
  • Make any regulated statements

All advice and recommendations are handled by your licensed advisers during the consultation.

Manual Follow-Up vs Automated Appointment Setting

Manual follow-up

  • Limited to office hours (9–5, Monday–Friday)
  • Response time: hours or even days
  • Capacity capped by admin team size
  • Inconsistent qualification
  • High admin workload
  • Easy to forget leads during busy periods
  • Time-wasters still reach advisers

Automated appointment setting

  • 24/7 availability, including evenings and weekends
  • Response time: under 60 seconds
  • Unlimited capacity
  • Consistent qualification every time
  • Zero admin burden
  • Structured follow-up and reminders built in
  • Only qualified prospects reach advisers

The result?
More booked consultations. Higher show-up rates. Better adviser utilisation. And full compliance throughout.

What Changes When You Automate Appointment Setting

More booked consultations

Instant response converts enquiries that would otherwise go cold

Higher-quality appointments

Only pre-qualified prospects reach your advisers

Faster response than competitors

You're in the prospect's inbox within seconds, not hours

Fewer time-wasters

Structured intake filters out unqualified leads

Higher show-up rates

Automated reminders reduce no-shows by up to 40%

Better adviser utilisation

Your team spends time with serious prospects

This is measurable, compliant growth. Not guesswork.

Is This Right for Your Brokerage?

This system is built for:

  • Brokers generating inbound enquiries from comparison sites, Google ads, Facebook ads, or your website
  • Firms struggling with slow response times or inconsistent follow-up
  • Brokerages that want to book more consultations without hiring more admin staff
  • Advisers whose time is wasted by unqualified appointments
  • Forward-thinking firms ready to invest in compliant systems

This system is NOT for:

  • Brokerages with fewer than 20 enquiries per month
  • Firms that prefer 100% manual follow-up
  • Businesses unwilling to integrate with a CRM
  • Teams that aren't ready to change their process

Transparent Pricing. No Hidden Fees.

Starter
from £697
/month
  • Up to 75 enquiries per month
  • Automated response
  • Structured intake
  • Basic qualification
  • Calendar booking
  • CRM sync
Book a Demo
Scale
from £2,497+
/month
  • High-volume or networked firms
  • Everything in Growth, plus:
  • Custom CRM integrations
  • Dedicated account management
  • Priority support
  • Ongoing optimisation
Book a Demo

Optional performance-based add-on per booked appointment available.

What Insurance Brokers Are Saying

★★★★★

"The system pre-qualifies every enquiry perfectly and stays fully compliant. Our advisers only speak to appointment-ready prospects now. Consultation bookings are up 35% and time-wasters have disappeared. Worth every penny."

Rachel Morrison

Managing Director, Morrison Insurance Brokers

★★★★★

"We were drowning in comparison site leads with no time to qualify them properly. Galaxy's system handles intake compliantly and books consultations automatically. Our conversion rate improved by 28% in the first two months."

Andrew Davies

Operations Director, Davies & Partners Insurance

★★★★★

"Compliance was my biggest concern, but the system never gives advice — just structured intake and booking. FCA-compliant, faster response times, and better adviser utilisation. Exactly what we needed."

Sophie Clarke

Compliance Manager, Clarke Financial Services

Frequently Asked Questions

Is this compliant with FCA regulations?

Yes. The system handles structured intake and booking only. No advice. No recommendations. No product comparisons. Licensed advisers handle all regulated activities during the consultation.

Will this replace my admin team?

No. This system handles enquiry response, intake, and booking. Your team still manages client relationships, policy servicing, and post-consultation follow-up.

What if we already use a CRM?

We integrate with your existing CRM (Applied, Acturis, Salesforce, and more). Nothing gets replaced unless you want it to.

How long does it take to set up?

Most brokerages are live within 2–3 weeks, depending on CRM complexity and compliance review.

What happens to enquiries that come in via phone?

If they don't reach an adviser or leave a voicemail, the system can follow up via SMS or WhatsApp to capture intake details and book the consultation.

Can we customise the intake questions?

Yes. Every system is tailored to your policy types, adviser capacity, and qualification criteria — always staying within compliance boundaries.

How do we measure success?

You'll see booked consultation rates, show-up rates, lead-to-client conversion, and adviser utilisation — all tracked in your CRM and our monthly reports.

Ready to Book More Qualified Consultations Without Adding Admin Staff?

See exactly how this works for your brokerage in a 15-minute demo.

Book Your Free Demo

15-minute demo. We'll show a live example and how it fits your enquiry flow.

No advice. No recommendations. Intake and booking only. Licensed advisers handle advice.