Book Higher-Quality Legal Consultations Without Wasting Solicitor Time.

We're your growth partner for automated appointment setting. Turn more enquiries into qualified, pre-screened consultations — without giving legal advice and without hiring more reception staff.

Book a Demo See How It Works

15-minute demo. We'll show a live example and how it fits your enquiry flow.

Legal Compliance Notice: No legal advice given. Structured intake and booking only.

Used by forward-thinking UK businesses to increase booked appointments by up to 40% without increasing ad spend. Results vary by lead quality and enquiry flow.

UK law firm professional office

You're Generating Enquiries. But Too Many Are Wasting Fee-Earner Time or Going to Competitors.

Every day, law firms across the UK face the same hidden problem:

  • Enquiries come in from Google ads, website forms, and referrals — but no one responds fast enough
  • Leads call outside office hours or during court time and get voicemail
  • Reception teams are overwhelmed trying to screen every enquiry manually
  • Time-wasters and unqualified prospects consume expensive solicitor time
  • Follow-up is inconsistent — some leads get three calls, others get forgotten
  • Prospects book consultations with the firm that responds first

The reality? Most law firms are losing 30–50% of inbound enquiries simply because no one got back to them quickly enough or qualified them properly.

This isn't a people problem. It's a system problem.

And it's costing you revenue and fee-earner productivity.

Your 24/7 Appointment Setting Team. Built to Book Pre-Qualified Consultations Without Ever Giving Legal Advice.

Galaxy SaaS Agency designs fully automated systems that handle every legal enquiry from first contact to booked consultation — safely, professionally, and without ever giving legal advice.

Here's what it does:

  • Responds to every enquiry within seconds via SMS, WhatsApp, email, or web chat
  • Captures essential intake information (practice area, matter type, urgency, relevant dates)
  • Pre-qualifies the lead based on your criteria (eligibility, time limits, budget readiness, conflict checks)
  • Books the consultation directly into your fee-earner's calendar
  • Sends automated reminders to reduce no-shows
  • Hands over a fully pre-screened, consultation-ready prospect to your solicitor
Important: The system never gives legal advice. Never discusses case strategy. Never interprets law. It only handles structured intake and booking. Qualified solicitors handle all legal advice and case assessment during the consultation.

You book more consultations from the same lead volume. No professional risk. No extra reception staff.

Four Steps to More Booked Consultations

1

Discovery & Intake Design

We map your current enquiry flow, fee-earner capacity, and qualification criteria. Then we design a professional intake system that handles screening and booking only.

2

Integration & Setup

We connect the system to your practice management software, fee-earner calendars, and communication channels. Everything syncs automatically.

3

Launch & Test

We run live tests with real enquiries to ensure tone, professional wording, intake flow, and booking logic all work perfectly.

4

Optimise & Scale

We monitor performance weekly and refine messaging based on real conversion data — always maintaining professional standards.

What the System Does (So Your Team Doesn't Have To)

  • Instant response to every enquiry, 24/7
  • Structured intake (name, matter type, practice area, urgency, relevant dates)
  • Eligibility screening (time limits, jurisdiction, conflict checks, matter fit)
  • Budget readiness assessment (legal aid, private client, funding)
  • Consultation appointment booking with fee-earner calendar sync
  • Automated reminders via SMS and email
  • Follow-up sequences for leads not yet ready to book
  • Practice management system updates and pipeline tracking

What the system never does:

  • Give legal advice
  • Discuss case strategy, merits, or outcomes
  • Interpret statutes or case law
  • Make any statements that could create a solicitor-client relationship prematurely

All legal advice and case assessment are handled by your qualified solicitors during the consultation.

Manual Follow-Up vs Automated Appointment Setting

Manual follow-up

  • Limited to office hours (9–5, Monday–Friday)
  • Response time: hours or even days
  • Capacity capped by reception team size
  • Inconsistent screening
  • High admin workload
  • Easy to forget enquiries
  • Time-wasters still reach fee-earners

Automated appointment setting

  • 24/7 availability, including evenings and weekends
  • Response time: under 60 seconds
  • Unlimited capacity
  • Consistent screening every time
  • Zero admin burden
  • Structured follow-up and reminders built in
  • Only qualified prospects reach fee-earners

The result?
More booked consultations. Higher-quality appointments. Better fee-earner utilisation. And full professional standards throughout.

What Changes When You Automate Appointment Setting

More booked consultations

Instant response converts enquiries that would otherwise go cold

Higher-quality appointments

Only pre-screened, eligible prospects reach your fee-earners

Faster response than competitors

You're in the prospect's inbox within seconds, not hours

Fewer time-wasters

Structured intake filters out unviable matters

Higher show-up rates

Automated reminders reduce no-shows by up to 40%

Better fee-earner utilisation

Your solicitors spend time with serious prospects

This is measurable, professional growth. Not guesswork.

Is This Right for Your Firm?

This system is built for:

  • Law firms generating inbound enquiries from Google ads, website forms, referrals, or directories
  • Firms struggling with slow response times or inconsistent intake screening
  • Practices that want to book more consultations without hiring more reception staff
  • Fee-earners whose time is wasted by unqualified appointments
  • Forward-thinking firms ready to invest in systems that scale professionally

This system is NOT for:

  • Firms with fewer than 15 enquiries per month
  • Practices that prefer 100% manual intake
  • Firms unwilling to integrate with practice management software
  • Teams that aren't ready to change their process

Transparent Pricing. No Hidden Fees.

Starter
from £997
/month
  • Up to 50 enquiries per month
  • Automated response
  • Structured intake
  • Eligibility screening
  • Calendar booking
  • Practice management sync
Book a Demo
Growth
from £1,997
/month
  • 50–150 enquiries per month
  • Everything in Starter, plus:
  • Advanced screening logic
  • Multi-fee-earner calendar routing
  • WhatsApp integration
  • Monthly reporting
Book a Demo
Scale
from £3,497+
/month
  • High-volume or multi-office
  • Everything in Growth, plus:
  • Custom practice management integrations
  • Dedicated account management
  • Priority support
Book a Demo

Optional performance-based add-on per booked appointment available.

What Law Firms Are Saying

★★★★★

"Time-wasters used to consume 30% of our consultation slots. Galaxy's system screens every enquiry professionally without giving legal advice. Our fee-earners only see viable cases now. Consultation quality has transformed."

Jonathan Harper

Senior Partner, Harper & Associates Solicitors

★★★★★

"We were losing enquiries to faster-responding firms. The system handles intake 24/7, screens for eligibility and time limits, and books consultations automatically. Our enquiry-to-client conversion improved by 32%."

Priya Sharma

Managing Partner, Sharma Legal Services

★★★★★

"SRA-compliant, professional, and incredibly effective. Our reception team's workload halved whilst consultation bookings increased. The system pays for itself many times over in recovered solicitor time alone."

Robert Williams

Director, Williams Family Law Practice

Frequently Asked Questions

Is this compliant with SRA regulations?

Yes. The system handles structured intake and booking only. No legal advice. No case strategy. No interpretation of law. Qualified solicitors handle all legal advice during the consultation.

Will this replace our reception team?

No. This system handles enquiry response, intake screening, and booking. Your team still manages client relationships, case administration, and post-consultation follow-up.

What if we already use practice management software?

We integrate with your existing system (Clio, PracticePanther, LEAP, and more). Nothing gets replaced unless you want it to.

How long does it take to set up?

Most law firms are live within 2–3 weeks, depending on practice management system complexity and professional standards review.

What happens to enquiries that come in via phone?

If they don't reach a solicitor or leave a voicemail, the system can follow up via SMS or WhatsApp to capture intake details and book the consultation.

Can we customise the screening questions?

Yes. Every system is tailored to your practice areas, fee-earner capacity, and eligibility criteria — always maintaining professional standards.

How do we measure success?

You'll see booked consultation rates, show-up rates, enquiry-to-client conversion, and fee-earner utilisation — all tracked in your practice management system and our monthly reports.

Ready to Book Higher-Quality Consultations Without Wasting Solicitor Time?

See exactly how this works for your firm in a 15-minute demo.

Book Your Free Demo

15-minute demo. We'll show a live example and how it fits your enquiry flow.

No legal advice given. Structured intake and booking only.