Terms and Conditions

1. Agreement to Terms

By accessing or using Galaxy SaaS Agency's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our Services.

2. Description of Services

Galaxy SaaS Agency provides automated appointment setting solutions for service-based businesses, including but not limited to:

• AI-powered appointment scheduling systems
• Lead qualification and pre-screening
• CRM integration services
• Automated follow-up sequences
• Performance reporting and analytics

Our Services are designed to capture and convert enquiries into qualified appointments. We do not provide legal advice, insurance advice, financial advice, or any regulated professional services.

3. Use of Services

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3.2 Permitted Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable national or international law or regulation
• Use the Services to transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate Galaxy SaaS Agency, our employees, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
• Use the Services to collect or harvest any personally identifiable information from other users
• Use any automated system to access the Services in a manner that sends more request messages than a human could reasonably produce

3.3 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or use of your account.

4. Service Plans and Billing

4.1 Pricing

Our pricing is displayed on our website and may vary by industry and service level. All prices are in British Pounds Sterling (GBP) and exclude VAT unless otherwise stated.

4.2 Payment Terms

• Payment is due in advance on a monthly basis unless otherwise agreed in writing
• We accept payment by direct debit, credit card, or bank transfer as agreed in your service agreement
• Late payments may result in suspension of Services until payment is received
• All fees are non-refundable except as required by law or as explicitly stated in your service agreement

4.3 Price Changes

We reserve the right to change our pricing with 30 days' written notice. Price changes will not affect your current billing cycle.

5. Service Level and Performance

5.1 Service Availability

While we strive to maintain 99.9% uptime for our Services, we do not guarantee uninterrupted access. We may suspend access for maintenance, updates, or circumstances beyond our reasonable control.

5.2 Performance Claims

Any performance metrics, case studies, or results mentioned on our website or in marketing materials are examples and not guarantees. Individual results will vary based on factors including but not limited to:

• Quality and volume of incoming leads
• Your industry and market conditions
• Your business processes and response times
• Your sales team's conversion rates
• Seasonal factors and economic conditions

We make no guarantees regarding the number of appointments, conversions, or revenue you will achieve using our Services.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, functionality, software, code, designs, graphics, and logos, are owned by Galaxy SaaS Agency and are protected by UK and international copyright, trademark, and other intellectual property laws.

6.2 Your Intellectual Property

You retain all rights to any content, data, or materials you provide to us. By using our Services, you grant us a limited, non-exclusive licence to use your content solely for the purpose of providing the Services to you.

6.3 Restrictions

You may not:

• Reproduce, modify, or create derivative works based on our Services
• Reverse engineer, decompile, or disassemble any aspect of our Services
• Remove or alter any copyright, trademark, or other proprietary notices
• Use our Services to build a competitive product or service

7. Data Protection and Privacy

Our collection, use, and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our Services, you consent to such processing and warrant that all data provided by you is accurate and lawful.

7.1 Your Responsibilities

You are responsible for ensuring that your use of our Services complies with all applicable data protection laws, including but not limited to the UK GDPR and Data Protection Act 2018. You must:

• Have appropriate legal grounds for processing personal data using our Services
• Provide clear privacy notices to your customers and leads
• Obtain necessary consents for data processing and marketing communications
• Respond to data subject requests in accordance with applicable law

8. Compliance with Regulations

8.1 Industry-Specific Regulations

Our Services are designed to support, not replace, your compliance obligations. You remain solely responsible for ensuring your use of our Services complies with all applicable regulations, including:

• Legal Services: Solicitors Regulation Authority (SRA) rules, including prohibition on providing legal advice through automated systems
• Insurance Services: Financial Conduct Authority (FCA) regulations, including restrictions on providing regulated financial advice
• All Industries: Consumer protection laws, advertising standards, and fair trading requirements

8.2 No Professional Advice

Our Services do not provide, and are not designed to provide, legal advice, insurance advice, financial advice, medical advice, or any other professional advice requiring regulatory authorisation. Our Services provide appointment scheduling and lead qualification only.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our Services will be provided with reasonable care and skill in accordance with industry standards.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will meet your specific requirements or business objectives
• The Services will be uninterrupted, timely, secure, or error-free
• Any results obtained from the Services will be accurate or reliable
• Any errors in the Services will be corrected within a specific timeframe

10. Limitation of Liability

10.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.2 Exclusion of Certain Damages

IN NO EVENT SHALL GALAXY SAAS AGENCY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of business opportunities
• Loss of data
• Loss of goodwill or reputation
• Business interruption

This applies whether or not we have been advised of the possibility of such damages.

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless Galaxy SaaS Agency, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content or data you provide through the Services

12. Term and Termination

12.1 Term

These Terms commence when you first access or use our Services and continue until terminated in accordance with these Terms.

12.2 Termination by You

You may terminate your use of the Services at any time by providing 30 days' written notice. You will remain responsible for all fees incurred up to the end of your notice period.

12.3 Termination by Us

We may suspend or terminate your access to the Services immediately if:

• You breach any provision of these Terms
• Your account is more than 14 days overdue on payment
• We reasonably believe your use of the Services is fraudulent, illegal, or harmful to others
• We are required to do so by law
• We decide to discontinue the Services (with 90 days' notice)

12.4 Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease
• We will provide you with an export of your data within 30 days if requested
• We may delete your data after 90 days in accordance with our data retention policy
• All provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, and limitations of liability

13. Third-Party Services and Links

Our Services may integrate with or contain links to third-party services, including but not limited to CRM systems, calendar applications, and payment processors. We are not responsible for:

• The availability, accuracy, or content of third-party services
• The privacy practices or policies of third-party services
• Any damage or loss caused by your use of third-party services

Your use of third-party services is governed by their respective terms and conditions and privacy policies.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website with a new "Last updated" date
• Sending an email notification to the address associated with your account

Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

15.2 Jurisdiction

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us to seek an informal resolution. We commit to working in good faith to resolve any disputes amicably.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and Galaxy SaaS Agency regarding the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labour, or materials.

16.6 Notices

All notices to Galaxy SaaS Agency must be sent to:

Notices to you will be sent to the email address associated with your account and will be deemed received within 24 hours of sending.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

18. Acceptance of Terms

By accessing or using Galaxy SaaS Agency's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not access or use our Services.