Enquiries arrive after hours
Prospects get in touch during evenings and weekends while your team is unavailable.
AUTOMATED APPOINTMENT SETTINGAutomated appointment setting.
Automated appointment setting.
For high-intent service businesses.
We’re your growth partner for enquiry handling, qualification and booking. Your automated appointment-setting team responds in seconds, qualifies prospects and books directly into your calendar — 24/7. More appointments, less chasing, no extra headcount.
15 minutes · A live walkthrough · Built around your enquiry flow
YOUR PIPELINE. ALWAYS MOVING.↗
Enquiry to appointmentLive example
A better first response.
A clearer next step.
01New enquiry receivedWebsite · Today, 18:42✓
02Conversation startedHelpful response, on your terms✓
03Right fit confirmedYour criteria. Consistent intake.✓
04Appointment bookedCalendar updated. Reminder scheduled.↗
24/7 enquiry handlingHuman handover built in
✓
Less admin for your team.More time for the conversation that matters.
Illustrative workflow — configured to your business.
ONE CONNECTED CUSTOMER JOURNEYSMSWhatsAppEmailWeb chatYour calendar ↗
CLOSE THE FOLLOW-UP GAPYour next customer
Your next customer
shouldn’t have to wait.
When enquiries arrive after hours or your team is tied up, opportunities can stall. Give each prospect a consistent path from first contact to a conversation with the right person.
Busy teams cannot chase every lead
Calls, emails and manual follow-ups compete with consultations, sales and delivery.
Missed follow-up costs appointments
Slow responses, inconsistent chasing and missing reminders leave opportunities unbooked.
YOUR AUTOMATED APPOINTMENT-SETTING TEAMWe handle everything
We handle everything
before the appointment.
Your team stays focused on closing deals and delivering excellent service. We handle enquiry response, qualification, follow-up and booking.
Responds in seconds, 24/7
New enquiries receive a response across SMS, WhatsApp, email and web chat, including evenings and weekends.
Qualifies serious prospects
Leads are qualified against your criteria, including budget, location, urgency and service fit.
Books directly into your calendar
Qualified prospects receive suitable appointment times, with confirmations, structured follow-up and reminders built in.
SPECIALIST BY DESIGNYour industry.
Your industry.
Your way of working.
Your automated appointment-setting team, tailored to your industry. Turn more of your existing enquiries into qualified test drives, site visits and consultations.
01 / INDUSTRY
Car dealerships
Automate enquiry response, buyer qualification and test-drive booking.
Explore solution ↗
02 / INDUSTRY
Home improvement & trades
Automate job enquiries, service-fit checks and quote appointment booking.
Explore solution ↗
03 / INDUSTRY
Insurance brokers
Automate approved enquiry intake, follow-up and adviser booking.
Explore solution ↗
04 / INDUSTRY
Legal services
Automate initial enquiry handling, practice-area routing and consultation booking.
Explore solution ↗
05 / INDUSTRY
Solar installers
Automate solar enquiry qualification, follow-up and survey booking.
Explore solution ↗
06 / INDUSTRY
Mortgage brokers
Automate approved lead qualification, follow-up and mortgage adviser booking.
Explore solution ↗
07 / INDUSTRY
Independent financial advisers (IFA)
Automate enquiry response, agreed qualification and financial adviser booking.
Explore solution ↗
08 / INDUSTRY
Kitchen, Bathroom & Fitted Furniture Showrooms
Turn kitchen, bathroom and fitted furniture enquiries into qualified design appointments and home measures.
Explore solution ↗FROM FIRST CALL TO FIRST BOOKINGFour steps.
Our approachFour steps.
Then it runs itself.
Discovery & Design
We map your current enquiry flow, qualification criteria and booking process. Then we design a system that mirrors how your best salesperson would handle each lead.
Build & Integrate
We configure the system to work with your CRM, calendar and communication channels, with enquiry and booking information kept in sync.
Test & Launch
We test response tone, qualification logic, booking, reminders and handover with your team before launch.
Optimise & Scale
We monitor performance weekly and refine messaging, qualification questions and booking prompts based on real conversion data.
AUTOMATION WITH A HUMAN TOUCHKeep your people
Keep your people
at the heart of it.
We build the systems around the way your team works. Routine tasks move forward automatically, and the conversations that need expertise reach a person.
Meet Galaxy✓ Agreed messaging and qualification rules
✓ Calendar and CRM connections scoped upfront
✓ Clear escalation to your team
✓ Performance reviews and ongoing refinement
Keep enquiries moving.
Even when your team is busy.
Human-only follow-up
- Restricted by office hours and staff availability
- Responses can take hours or days
- Manual qualification and calendar admin
- Follow-up can be missed during busy periods
Your automated appointment-setting team
- 24/7 response, including evenings and weekends
- Response time measured in seconds
- Consistent qualification using your criteria
- Calendar booking, follow-up and reminders built in
WHAT YOU CAN EXPECTMore appointments.
More appointments.
Less chasing. No extra headcount.
Higher booking rates
Instant response and consistent follow-up help turn more existing enquiries into appointments.
Better attendance
Automated confirmations and reminders help reduce missed appointments.
Less admin for your team
Routine qualification, follow-up and booking happen automatically, freeing your people to focus on sales and service.
Results vary by lead quality, enquiry flow and your team’s follow-through.
GOOD QUESTIONS. CLEAR ANSWERS.
Before we talk.
Everything starts with understanding your enquiry process.
Speak to our teamWill this replace our team?+
Your people remain central. Automation handles agreed routine responses, intake and scheduling, while your team manages advice, judgement and customer relationships.
Can you work with our existing CRM?+
We assess your CRM, calendars and enquiry channels during discovery. We confirm supported connections, technical requirements and any additional costs in your proposal.
How long does implementation take?+
Most systems are live within 2–3 weeks, depending on complexity and CRM integration.
Which channels can we use?+
SMS, WhatsApp, email and web chat can be included where suitable. We agree channel availability, permissions, provider requirements and usage costs before setup.
How much does it cost?+
Pricing depends on enquiry volume, qualification complexity and integrations. Industry pages show indicative starting prices; your written proposal confirms setup, subscription and usage charges.
What happens when a customer needs a person?+
We agree escalation rules with you. Questions outside the approved flow, sensitive enquiries and requests for advice are referred to your team.
YOUR NEXT APPOINTMENT STARTS HERE
Book a free demoReady to book more appointments?
See how your automated appointment-setting team turns enquiries into qualified, booked appointments. More appointments, less chasing, no extra headcount.