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INDUSTRIES / INSURANCE BROKERS

Book More Qualified Insurance Consultations Automatically, Without Adding More Admin.

We're your growth partner for automated appointment setting. Turn more enquiries into booked consultations with licensed advisers — safely, compliantly, and without adding headcount.

Book a free demoSee how it works ↓

15-minute demo. We’ll show a live example and how it fits your enquiry flow.

Insurance brokers appointment setting
Enquiry handling, agreed qualification, follow-up and appointment booking. Automated conversations do not provide insurance advice, recommend products or assess suitability. Your authorised team handles advice.

You're Generating Enquiries. But Too Many Are Slipping Away or Wasting Adviser Time.

Every day, insurance brokers across the UK face the same hidden problem:

  • Enquiries come in from comparison sites, Google ads, and your website — but response times are slow
  • Leads call outside office hours or during peak times and get voicemail
  • Admin teams are overwhelmed trying to qualify every enquiry manually
  • Time-wasters and unqualified prospects waste valuable adviser time
  • Follow-up is inconsistent — some leads get three calls, others get forgotten
  • Prospects book consultations with the broker that responds first

The reality? Delayed responses and inconsistent qualification can leave suitable insurance enquiries unbooked.

This isn't a people problem. It's a system problem.

And it's costing you revenue and adviser productivity.

Your 24/7 Appointment Setting Team. Built to Book Qualified Consultations With Clear Advice Boundaries.

Galaxy SaaS Agency designs fully automated systems that handle every enquiry from first contact to booked consultation — safely, compliantly, and without ever giving advice.

Here's what it does:

  • Responds to every enquiry within seconds via SMS, WhatsApp, email, or web chat
  • Captures essential intake information (cover type, urgency, renewal date, existing cover status)
  • Qualifies the lead based on your criteria (policy type, budget readiness, location, eligibility)
  • Books the consultation directly into your adviser's calendar
  • Sends automated reminders to reduce no-shows
  • Hands over a fully qualified, appointment-ready prospect to your licensed adviser
Important: The system never gives advice. Never recommends products. Never discusses policy terms. It only handles structured intake and booking. Licensed advisers handle all advice and recommendations during the consultation.

You book more consultations from the same lead volume. With agreed intake and advice boundaries. No extra admin staff.

Four Steps to More Booked Consultations

1

Discovery & Compliance Design

We map your current enquiry flow, adviser capacity, and qualification criteria. Then we design a system using your approved compliance wording that handles intake and booking only.

2

Integration & Setup

We connect the system to your CRM, adviser calendars, and communication channels. Everything syncs automatically and logs to your CRM.

3

Launch & Test

We run live tests with real enquiries to ensure tone, compliance wording, qualification flow, and booking logic all work perfectly.

4

Optimise & Scale

We monitor performance weekly and refine messaging based on real conversion data — always staying within the intake and communication rules approved by your firm.

What the System Does (So Your Team Doesn't Have To)

  • Instant response to every enquiry, 24/7
  • Structured intake (name, cover type, renewal date, existing cover status, urgency)
  • Pre-qualification (policy type fit, budget readiness, location, eligibility screening)
  • Consultation appointment booking with adviser calendar sync
  • Automated reminders via SMS and email
  • Follow-up sequences for leads not yet ready to book
  • CRM updates and pipeline tracking

What the system never does:

  • Give advice or recommendations
  • Discuss policy terms, premiums, or coverage details
  • Compare products or providers
  • Make any regulated statements

All advice and recommendations are handled by your licensed advisers during the consultation.

Manual Follow-Up vs Automated Appointment Setting

Manual follow-up

  • Limited to office hours (9–5, Monday–Friday)
  • Response time: hours or even days
  • Capacity capped by admin team size
  • Inconsistent qualification
  • High admin workload
  • Easy to forget leads during busy periods
  • Time-wasters still reach advisers

Automated appointment setting

  • 24/7 availability, including evenings and weekends
  • Response time: under 60 seconds
  • Capacity matched to your agreed enquiry volume
  • Consistent qualification every time
  • Reduced routine admin
  • Structured follow-up and reminders built in
  • Only qualified prospects reach advisers

The result?
More booked consultations. Higher show-up rates. Better adviser utilisation. With advice remaining with your authorised team.

What Changes When You Automate Appointment Setting

More booked consultations

Instant response converts enquiries that would otherwise go cold

Higher-quality appointments

Only pre-qualified prospects reach your advisers

Faster response than competitors

You're in the prospect's inbox within seconds, not hours

Fewer time-wasters

Structured intake filters out unqualified leads

Higher show-up rates

Automated confirmations and reminders help reduce missed appointments

Better adviser utilisation

Your team spends time with serious prospects

This is measurable, compliant growth. Not guesswork.

Is This Right for Your Brokerage?

This system is built for:

  • Brokers generating inbound enquiries from comparison sites, Google ads, Facebook ads, or your website
  • Firms struggling with slow response times or inconsistent follow-up
  • Brokerages that want to book more consultations without hiring more admin staff
  • Advisers whose time is wasted by unqualified appointments
  • Forward-thinking firms ready to invest in compliant systems

This system is NOT for:

  • Brokerages with fewer than 20 enquiries per month
  • Firms that prefer 100% manual follow-up
  • Businesses unwilling to integrate with a CRM
  • Teams that aren't ready to change their process
PLAN YOUR INVESTMENT

A starting point.
A proposal built for you.

Monthly starting prices for our automated appointment-setting service. Prices exclude VAT unless stated otherwise. Setup fees, channel usage, enquiry limits and integration scope are confirmed in your written proposal.

Starter

From £997/month

A focused booking flow for a smaller team.

  • Automated enquiry response through agreed channels
  • Structured intake and your core qualification questions
  • Direct calendar booking with agreed availability
  • Appointment confirmations and reminders
  • Core CRM or calendar connection, as scoped
  • Enquiry allowance and usage charges confirmed in your proposal
Discuss this plan
Growth

From £1,997/month

More complex qualification and team routing.

  • Everything in Starter, plus the agreed Growth scope
  • Advanced qualification and follow-up logic
  • Multi-team or multi-adviser calendar routing
  • WhatsApp integration where available and approved
  • Monthly performance reporting
  • Enquiry allowance and routing tailored to your team
Discuss this plan
Scale

From £3,497/month

A tailored system for higher-volume operations.

  • Everything in Growth, plus the agreed Scale scope
  • Custom CRM or practice-management integrations
  • Multi-location and higher-volume routing
  • Dedicated account management
  • Priority support
  • Ongoing performance optimisation
Discuss this plan

Starting prices are indicative and subject to confirmation. Scope and provider charges vary; no performance outcome is guaranteed.

What Insurance Brokers Are Saying

★★★★★

"The system pre-qualifies every enquiry perfectly and stays fully compliant. Our advisers only speak to appointment-ready prospects now. Consultation bookings are up 35% and time-wasters have disappeared. Worth every penny."

Rachel Morrison

Managing Director, Morrison Insurance Brokers

★★★★★

"We were drowning in comparison site leads with no time to qualify them properly. Galaxy's system handles intake compliantly and books consultations automatically. Our conversion rate improved by 28% in the first two months."

Andrew Davies

Operations Director, Davies & Partners Insurance

★★★★★

"Compliance was my biggest concern, but the system never gives advice — just structured intake and booking. FCA-compliant, faster response times, and better adviser utilisation. Exactly what we needed."

Sophie Clarke

Compliance Manager, Clarke Financial Services

Frequently Asked Questions

Is this compliant with FCA regulations?+

The system is restricted to approved structured intake and booking: no advice, product recommendations or comparisons. Your firm reviews the wording, data handling and escalation rules as part of its compliance responsibilities; authorised advisers handle regulated advice.

Will this replace my admin team?+

No. This system handles enquiry response, intake, and booking. Your team still manages client relationships, policy servicing, and post-consultation follow-up.

What if we already use a CRM?+

We integrate with your existing CRM (Applied, Acturis, Salesforce, and more). Nothing gets replaced unless you want it to.

How long does it take to set up?+

Most brokerages are live within 2–3 weeks, depending on CRM complexity and compliance review.

What happens to enquiries that come in via phone?+

If they don't reach an adviser or leave a voicemail, the system can follow up via SMS or WhatsApp to capture intake details and book the consultation.

Can we customise the intake questions?+

Yes. Every system is tailored to your policy types, adviser capacity, and qualification criteria — always staying within the intake and communication rules approved by your firm.

How do we measure success?+

You'll see booked consultation rates, show-up rates, lead-to-client conversion, and adviser utilisation — all tracked in your CRM and our monthly reports.

YOUR NEXT APPOINTMENT STARTS HERE

Ready to book more appointments?

See how your automated appointment-setting team turns enquiries into qualified, booked appointments. More appointments, less chasing, no extra headcount.

Book a free demo