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INDUSTRIES / HOME IMPROVEMENT & TRADES

Never Miss Another Job Opportunity. Even When You're On Site or Off the Clock.

We're your growth partner for automated appointment setting. Turn more enquiries into booked quotes and site visits — without the admin, without the chasing, and without hiring office staff.

Book a free demoSee how it works ↓

15-minute demo. We’ll show a live example and how it fits your enquiry flow.

Home improvement & trades appointment setting
The challengeWhat it handlesHow it worksCompareOutcomesIs it for you?PricingFAQs

You're Great at the Work. But Enquiries Are Slipping Through the Cracks.

Every day, trade businesses across the UK lose profitable jobs because of the same hidden problem:

  • Enquiries come in while you're on site, and you can't answer
  • You call back hours later, but the customer's already booked someone else
  • Evenings and weekends are your busiest enquiry times — but you're off the clock
  • Follow-up is patchy because you're juggling tools, not spreadsheets
  • You're spending more on ads (Google, Facebook, Checkatrade), but booking fewer jobs

The reality?
When responses are delayed, suitable quote enquiries can go unbooked or move to another business.

This isn't a skill problem. It's a system problem.

And it's costing you thousands in lost work.

Your 24/7 Appointment Setting Team. Built to Book Jobs While You Focus on Delivery.

Galaxy SaaS Agency designs fully automated systems that handle every enquiry from first contact to booked site visit or quote appointment.

Here's what it does:

  • Responds to every enquiry within seconds via SMS, WhatsApp, email, or web chat
  • Qualifies the lead (job type, location, urgency, budget range, timeframe)
  • Books the quote appointment or site visit directly into your calendar
  • Sends automated reminders to reduce no-shows
  • Hands over a fully qualified, ready-to-quote prospect

You win more work from the same enquiry volume. No office staff. No more missed calls.

Four Steps to More Booked Jobs

1

Discovery & Job Flow Design

We map your current enquiry process, service offerings, and qualification criteria. Then we build a system that works exactly like you would — but instantly.

2

Integration & Setup

We connect the system to your calendar and communication channels. Everything syncs automatically.

3

Launch & Test

We run live tests with real enquiries to ensure tone, qualification, and booking flow all work perfectly.

4

Optimise & Scale

We monitor performance weekly and refine messaging based on real conversion data.

What the System Does (So You Don't Have To)

  • Instant response to every enquiry, 24/7
  • Job type and service area confirmation
  • Budget and timeframe qualification
  • Urgency assessment (emergency vs planned work)
  • Quote appointment or site visit booking with calendar sync
  • Automated reminders via SMS
  • Follow-up sequences for leads not yet ready to book
  • CRM or job management system updates

Enquiries, responses and booking outcomes are recorded so your team can track the next step.

Manual Follow-Up vs Automated Appointment Setting

Manual follow-up

  • Limited to when you're not on the tools
  • Response time: hours or even the next day
  • Capacity capped by your availability
  • Inconsistent qualification depending on how busy you are
  • High admin burden
  • Easy to forget enquiries during busy weeks

Automated appointment setting

  • 24/7 availability, including evenings and weekends
  • Response time: under 60 seconds
  • Capacity matched to your agreed enquiry volume
  • Consistent qualification every time
  • Reduced routine admin
  • Structured follow-up and reminders built in

The result?
More jobs booked. Fewer missed opportunities. And you stay focused on the work, not the phone.

What Changes When You Automate Appointment Setting

More booked quotes and site visits

Instant response converts enquiries that would otherwise go cold

Faster response than competitors

You're in the customer's inbox before anyone else

Less time-wasting

Only qualified, budget-ready prospects reach your calendar

Higher show-up rates

Automated confirmations and reminders help reduce missed appointments

More jobs won from the same ad spend

Better conversion means more revenue without increasing lead volume

Less admin, more billable hours

You focus on delivering great work, not chasing enquiries

This is measurable growth. Not guesswork.

Is This Right for Your Business?

This system is built for:

  • Trades generating inbound enquiries from Google ads, Facebook, Checkatrade, Rated People, TrustATrader, or your website
  • Sole traders or small teams stretched thin and missing calls regularly
  • Businesses that want to win more work without hiring office staff
  • Forward-thinking trades ready to invest in systems that scale

This system is NOT for:

  • Trades with fewer than 15 enquiries per month
  • Businesses that prefer 100% manual, phone-only communication
  • Teams unwilling to integrate with a calendar system
  • Anyone not ready to change how they handle enquiries
PLAN YOUR INVESTMENT

A starting point.
A proposal built for you.

Monthly starting prices for our automated appointment-setting service. Prices exclude VAT unless stated otherwise. Setup fees, channel usage, enquiry limits and integration scope are confirmed in your written proposal.

Starter

From £997/month

A focused booking flow for a smaller team.

  • Automated enquiry response through agreed channels
  • Structured intake and your core qualification questions
  • Direct calendar booking with agreed availability
  • Appointment confirmations and reminders
  • Core CRM or calendar connection, as scoped
  • Enquiry allowance and usage charges confirmed in your proposal
Discuss this plan
Growth

From £1,997/month

More complex qualification and team routing.

  • Everything in Starter, plus the agreed Growth scope
  • Advanced qualification and follow-up logic
  • Multi-team or multi-adviser calendar routing
  • WhatsApp integration where available and approved
  • Monthly performance reporting
  • Enquiry allowance and routing tailored to your team
Discuss this plan
Scale

From £3,497/month

A tailored system for higher-volume operations.

  • Everything in Growth, plus the agreed Scale scope
  • Custom CRM or practice-management integrations
  • Multi-location and higher-volume routing
  • Dedicated account management
  • Priority support
  • Ongoing performance optimisation
Discuss this plan

Starting prices are indicative and subject to confirmation. Scope and provider charges vary; no performance outcome is guaranteed.

What Tradespeople Are Saying

★★★★★

"I was missing 60% of my enquiries because I'm on site all day. Now the system responds instantly and books the quote appointments whilst I'm working. My diary's fuller than it's ever been and I haven't hired anyone."

Tom Richards

Owner, Richards Building Services

★★★★★

"Evenings and weekends were my busiest enquiry times, but I couldn't answer. Galaxy's system handles everything 24/7. We're winning more jobs from Checkatrade and Facebook ads because we respond before competitors even see the lead."

Michael Chen

Director, Chen Property Solutions

★★★★★

"The automated reminders alone were worth it — no-shows dropped by half. But the real win is I'm quoting 40% more jobs without spending more on ads. It's like having an office manager for a fraction of the cost."

Emma Wilson

Managing Director, Wilson Renovations Ltd

Frequently Asked Questions

Will this replace me or my team?+

No. This system handles enquiry response, qualification, and booking. You still do what you do best: deliver excellent work and close jobs.

What if I don't use a CRM?+

That's fine. We can sync with Google Calendar, Outlook, or your preferred calendar system. CRM integration is optional.

How long does it take to set up?+

Most trades businesses are live within 2–3 weeks, depending on integration complexity.

What happens if someone calls and I don't answer?+

The system can follow up via SMS or WhatsApp to capture the enquiry and book the appointment.

Can I customise the qualification questions?+

Yes. Every system is tailored to your services, pricing, and geographic coverage.

What if a lead isn't ready to book yet?+

The system nurtures them with structured follow-up until they're ready, then books the appointment automatically.

How do we measure success?+

You'll see booked appointment rates, show-up rates, and lead-to-job conversion — all tracked and reported monthly.

YOUR NEXT APPOINTMENT STARTS HERE

Ready to book more appointments?

See how your automated appointment-setting team turns enquiries into qualified, booked appointments. More appointments, less chasing, no extra headcount.

Book a free demo